FAQ

NEED HELP ORDERING IN SAJ DAMAR ONLINE STORE?

Welcome to the Saj Damar online store. Our store aims to make your shopping experience an excellent and memorable one. In our continuous effort to improve your experience, we have compiled a list of questions commonly asked by customers. We hope that our FAQ section will address some of your queries and concerns.

Please feel free to contact us for any further inquiries. We hope you have an enjoyable shopping experience.

 

DO I NEED AN ACCOUNT TO ORDER ONLINE?

NO! You can shop on Saj Damar online store without an account. However, being a member of the Saj Damar family provides you with many benefits such as:

  • Management of billing and shipping information for seamless shopping
  • Early access to new design
  • Invitation to special events
  • Notification of private sales
  • Special insider looks into each collection series

 

HOW DO I CREATE AN ACCOUNT?

Please click MY ACCOUNT from Saj Damar homepage and follow the instruction. A successful registration will enable you to log into your account with your username and password.

 

WHAT PERSONAL INFORMATION IS COLLECTED?

To create a more seamless shopping experience on Saj Damar online store, we collect your email address, name, mailing address, telephone number, billing information, gift recipients’ name and mailing information. Collecting this information is an essential part of managing your membership profile. Our PRIVACY POLICY provides more information on how the information is used and protected.

 

HOW IS MY PERSONAL INFORMATION PROTECTED?

We use a secure socket layer (ssl) encryption that encrypts your information before it is sent to us. The encryption protects your information from unauthorized use. The encryption occurs when you access your account information and or place an order through Saj Damar online store. We take security very seriously and any sharing of your information to third party business partners is closely monitor and detect for high-standard protection. We ensure that our third party business partners take strong measures to safeguard your information.

 

HOW OFTEN IS AN ITEM AVAILABILITY IN SAJ DAMAR ONLINE STORE?

All items in our Saj Damar online store are limited edition. As such, we carry a limited inventory that is more available to those of our customers that act fast. All items that you see on the item page are in stock. In the event that an item runs out of stock, it is removed from our page.

Saj Damar online store will release new items as frequently as possible. When new items are released all membership accounts will received an exclusive NEW ARRIVAL email notification.

 

HOW DO I FIND MY SIZE?

Please go to the size guide and information.

 

WHEN A ITEM IS IN MY SHIPPING BAG, DOES IT MEAN IT IS AVAILABLE?

We check and confirm item availability after you successful processed and placed your order. This being said, even if you add a item to your shopping bag, other customers can still buy it until you process your order and checkout successfully. So, the sooner you order the better.

We do this to maintain the exclusivity of designs for our loyal customers. So that they can continue to be the most boldly dressed. Once we run out of stock of an item, we retire that design and fabric.

 

CAN I PURCHASE ITEMS AS GIFTS?

YES. During checkout make sure to enter the recipient’s name and mailing information and the gift will be ship.

 

HOW DO I CHANGE ORDERS?

Please check your shopping bag carefully before finalizing your order. It is not possible to change orders once it has been assigned to a courier for shipping. All items purchased in Saj Damar online store can be returned within 15 days, free of charge.

 

ARE SALES TAXES APPLIED TO MY ORDER?

As required by laws, Saj Damar charges state, local, and county taxes for all orders based on shipping address. Estimated tax will reflect on your checkout screen. Actual tax will be calculated when your order is shipped and may vary from estimated tax. Shipping fees for all orders are inclusive of taxes and include all cost related to the shipping. Applicable state taxes will be applied to orders shipped to New York, New Jersey, California, Texas, Illinois and Nevada. For international sales, all custom and duty fees are at the customer’s expense and calculated from your destination custom offices.